There is NO REFUND for payments made to Yer Bilişim for Web hosting services.
Our refund policy is the same for all our products except for Licenses, Software, Domain SSL services. The remaining amount after the usage calculation is processed for the refund procedure. Refunds within the 7-day guarantee period are processed within 3 working days.
Yer Bilişim Software and Technology Services are responsible for maintaining the UP (active) status of the hosted server and other services ordered from the date of order placement until the end of the ordered period. In case of violation of the following rules, this responsibility will cease, and the service in question will be terminated.
Payment
In order for all services provided by Yer Bilişim to be activated, service fees must be paid in advance. Additionally, for existing customers, if payment dates fall on weekends or holidays, service payments must be made on the working days preceding or following the weekend or holiday.
Yer Bilişim's customer tracking system is entirely automatic, and services for which payment has been due for more than 1 hour based on the payment date are automatically suspended. If payment is not made within 3 days following the suspension of services, all user-related data is temporarily frozen, followed by the suspension of web current transactions in our database. (It will be automatically reactivated upon the next service purchase).
Yer Bilişim Software and Technology Services cannot be held responsible for any data loss that may occur in such cases. In case of a delay in payment for any service, Yer Bilişim Software and Technology Services reserve the right to suspend other services belonging to the user and to refrain from reactivating the services until the necessary payment is made. Failure to comply with this right may result in the suspension of domain usage and the right to seize the domain. The total fee amount for services paid through PayPal is calculated in USD.
Domain Names
All domain names registered through Yer Bilişim are recorded based on the information provided by the customer during the registration process. The entire usage of domain names is the responsibility of the customer.
Yer Bilişim sends warning emails to the customer nearing the end date of the domain name. However, it is entirely the customer's responsibility to track the expiration date of the domain name. Yer Bilişim Software and Technology Services cannot be held responsible for domain names lost due to expiration.
System Usage
Customers receiving web hosting and reseller hosting services from Yer Bilişim servers agree to share the same server with other customers. If a customer's website utilizes server resources in a manner that affects the performance speed of other customers' sites, Yer Bilişim Software and Technology Services reserve the right to temporarily or permanently suspend the publication of this website.
In such a situation, Yer Bilişim Software and Technology Services may request the customer to move their website to another server. In such cases, Yer Bilişim Software and Technology Services reserve the right to decide whether a refund will be issued or not. The customer is deemed to have accepted any decision made in this regard.
Backup
Yer Bilişim is not responsible for any material or moral damages arising from the incorrect use of customer data, content, or data used via email within the services provided. The obligation to back up and store this data lies with the customer. Yer Bilişim will regularly back up and maintain all customer data. Nevertheless, Yer Bilişim is not responsible for any interruptions or data loss that may occur in its services unless otherwise specified in the contract text.
Illegal Use
Services belonging to Yer Bilişim cannot be used for any illegal purposes or to support such activities. Yer Bilişim Software and Technology Services have the authority to investigate and shut down any illegal situations or suspected misuse.
Limitations
Examples of disallowed actions in all our services are as follows:
Threats - Dangers
The responsibility for any harmful objects, materials, or files published (via mail, upload, etc.) using Yer Bilişim services lies with the customer. Yer Bilişim Software and Technology Services have the right to intervene and close the concerned account in such situations.
Fraud
Any material changes, deletions, or corrections aimed at misleading or deceiving individuals and any actions taken using names of individuals or companies for fraudulent purposes are strictly prohibited.
Cheating
Purchasing and selling products, parts, or services fraudulently through cheating using Yer Bilişim services will be termed as "fraud" and appropriate legal actions will be taken.
Email and Spam News
The deliberate use of spam on electronic mail, news, or hosted web content is strictly prohibited by Yer Bilişim Software and Technology Services.
Access
Attempting to gain authorization in other users' accounts using Yer Bilişim services, causing others' information to be lost, is strictly prohibited.
Privacy Policy
This agreement has been formed to protect the personal information of customers registered in the system of Yer Bilişim Software and Technology Services in accordance with legal regulations.
As per the Law No. 6698 on the Protection of Personal Data ("KVKK") and related legislation, as the Data Controller, Serverplus Internet Services ("Yer Bilişim") would like to inform our valued users about the processing, storage, updating, disclosure to third parties when permitted by law, classification, and processing of personal information according to the procedures and principles specified in the relevant legislation.
Personal data includes any information that allows your identification or can be identified, such as name, surname, ID number, identity, address, and contact information, including but not limited to primary contact details such as first name, last name, phone numbers, email, and work address, which are regulated as "personal data" within the scope of the relevant law or regulation.
I. Purposes of Processing Personal Data and Legal Basis:
Yer Bilişim processes your personal data for the following purposes and legal bases:
Persons/Organizations to Whom Personal Data May Be Transferred for the Purposes Mentioned Above:
Yer Bilişim may share your personal data within the scope of the relevant legislation with the following individuals or organizations:
Method of Collecting Personal Data:
Your personal data may be collected verbally, in writing, or electronically through channels such as the website, Online Transaction Center, Call Center, our company's mobile applications, social media platforms, service contracts, and solution partners.
Rights under Law No. 6698 on the Protection of Personal Data:
Under the Law No. 6698, you have the rights to:
How Are Your Personal Data Protected?
Yer Bilişim places great importance on protecting personal data. Necessary measures are taken to prevent unauthorized access to personal data, as well as the loss, misuse, disclosure, alteration, or destruction of such information. Yer Bilişim is committed to keeping personal data confidential and ensuring its privacy and security through physical, technical, and administrative measures. Despite the security measures taken by Yer Bilişim, in the event of damage to personal data or its acquisition by third parties due to attacks on the website or system, Yer Bilişim immediately notifies you and the Personal Data Protection Authority and takes the necessary measures.
Changes:
Yer Bilişim reserves the right to make changes to this Personal Data Protection Policy at any time. Such changes take effect immediately upon the publication of the modified new provisions and/or policies on the website. In case of such changes, users will be duly informed.